Refund policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Unfortunately, we are unable to process returns and exchanges for international orders.

To start a return, you can contact us at Info@equipss.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

If you believe you've received a damaged, defective, received the wrong item, or had an issue with our quality, please reach out to us at Info@equipsss.com. Please report any issues within 30 days of receiving your order to qualify. In your email to us, please be sure to include the following information: ​

  • The original order number & your current shipping address
  • Photographs of the defective or damaged item
  • Description of how the product was fitting and/or the quality issue.

We’ll respond as quickly as possible and do everything that we can to make it right for you!

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURNS & EXCHANGES

We offer returns or exchanges within 30 days of the purchase date on US orders. Products marked "Final Sale" or in the "Final Sale" section are not eligible for return or exchange. Any returns after this period will not be accepted. Once you have received your return label, you have 30 days to send it back. Original shipping costs (and duties, if applicable) are non-refundable. Gift cards are non-refundable.  All returned items must be in their original condition - unworn, unwashed, and must include any original packaging, including all tags. Refunds will be issued to your original form of payment only.

Exchanges are Free. Returns for a refund, however, are subject to a flat rate return shipping fee of $7. Shipping service for items that are being exchanged is offered at no charge.

Returns are typically processed within 3-5 days of their arrival at our warehouse. You will receive a refund receipt via email when your refund is processed. Refunds are generally posted to bank accounts within 3-5 business days.